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Tata voltas Aircooler- Defective product [RESOLVED]

Name of Complainant Sachin
Date of ComplaintApril 7, 2023
Name(s) of companies complained against
Category of complaint Electronic Appliances
Permanent link of complaint Right click to copy link
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Text of Complaint by Sachin:

Dear Sir/Madam,

Hope you are doing well.

I had made a purchase of Voltas air cooler from online portal Flipkart on 21st Jan 2023. When I checked the product, I found that product was not working. So i reached out to customer care and raised the issue. Request for service was raised to my district voltas service center i.e Karwar (Uttara Kannada Dist – Karnataka state). After waiting for almost 20 days I had a technician visit who changed PCB one part and fixed the problem.

Air cooler worked fine for couple of weeks and now again I am facing the same issue. I had raised the request 2 weeks back and I do not see any technician visit till now. Please look into this matter seriously. I don’t see service been provided properly in this district for tata products. I was generally fan or tata products hence opted to buy it. I am very much disappointed with the service and response. I have a baby for whom I had purchased the cooler and in these 3 months time I have used it hardly for 10 days due to the product fault, due to which it is also affecting baby due to heat. I hope you understand my situation. Requesting you to take necessary action and help me get the replacement or fix of this problem ASAP.

Product : Voltas 72 litre air cooler purchased on 21st Jan 2023.

1st request raised: 23012604290 date : 26th Jan 2023
1st request resolved : 17th Feb 2023

Current request : 23030713097 date :6 or 7th March 2023

It is already been more then 10 days and technician doesn’t even pick the call.


Image Uploaded by Sachin:

3 thoughts on “Tata voltas Aircooler- Defective product [RESOLVED]

  1. Dear Sachin,

    Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest.

    Voltas Online Team

  2. Dear Sachin,

    We hope your issue has been resolved. Please let us know if there is anything else we can help you with.

    Voltas Online Team

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