Tata Sky charges levied when Set Top box was not working

Name of Complainant
Date of ComplaintJune 19, 2020
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by :

Tata Sky primary recoring HD set top box was not working for which I raised a complaint using toll free number on 27th March, 2020. There after  none of your technicians visited my premises to look into problem.  Toll free number representative guided me with procedure to revive set top box but it didnot work and adivsed onsite techncian who never came despite of his schedules. After several repeated calls and followup on toll free number finally technician was scheduled on 11th June and fixed the problem.

Please note since 27th March till date I have been paying the subscription fee regularly but I couldnot watch the services as set top box was not working.

My request is to credit back charges that I paid and couldnot use tata sky services.

 

Thanks

Vijay

9922960755

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Tata Sky charges levied when Set Top box was not working

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2 thoughts on “Tata Sky charges levied when Set Top box was not working

  1. Hi, that’s not how it should have been. We have raised a service request to sort this and you’ll hear from us at the earliest.

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