Name of Complainant	Aravind Bhogadi
Date of Complaint	November 15, 2019
Name(s) of companies complained against	Tata Sky
Category of complaint	Entertainment
Permanent link of complaint	Right click to copy link
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I had two DTH connections from Tata Sky and I have asked the customer care to deactivate one of the connection starting from 25th August 2019.
In fact I wanted them to cancel my other subscription as I have no plans of using the same, however the CSR (Customer Support Representative) suggested me to keep the connection in inactive mode so that I will not be charged. I was asked about a end date for deactivation to start with and I have asked her to put the connection under deactivation starting the same day and with an end date of 31/12/2019. She has deactivated the account, however I was charged for both the connections for two consecutive months before I realized I was over paying them. I have raised a ticket to this extent on 30/11/2019 and I am persistently chatting with their customer support without any solution till date. All I get to hear from them is I need not worry and they will take care of it. With my deposit lying with them, I do not have a working connection since they have de-activated my working connection also for want of further payment.

They were good enough share the transcript of the chat where I have it in writing that I wanted the connection to be kept under deactivation till 31/12/2019.

It is already 15 days since I lodged this complaint and no one cares to respond with a tentative time frame resolution of the same. They always keep saying that they resolve it soon.

It is least expected from a company of the reputation of Tata.

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