| Name of Complainant | |
| Date of Complaint | February 26, 2019 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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Dear Consumer Helpline Care,
I am very much frustrated that since Day 1 I had raised this concern to AIRTEL and clearly mentioned that I will not pay the billed amount as I am not getting the Services for which I have opted.
I was Airtel customer since Feb 2018, raised complaints against 4G Network and Internet Speed issue along with 3G Internet not working at all. So, I ported out in July 2018 by paying all the amount on time and joined back Airtel in December by getting confirmation that Network issues have been resolved, guess what I joined and got the same issue. Raised it immediately on the joining day but till then I am struggling to get the resolution over the issue running since Feb 2018 but what I am getting a copy-pasted email response every time no call backs no resolution from AIRTEL. I have all the email communications with me and Now I have decided not to pay the bills until they don’t give me compensation but now they said you to pay the whole billed amount can’t give compensation.
Isn’t this a big fraud not giving me services but asking me to pay the whole billed amount, as I am not getting service from AIRTEL same I had highlighted on day 1 itself. No escalation to higher management done by Airtel Customer Care.
When I asked higher management email IDs over the call they said they have only one email id 121 only and do not provide any escalation email IDs not even respond properly over the emails.
I am fed up of chasing Airtel customer care now and requesting a strict action against AIRTEL for this fraud where AIRTEL is not providing services asking for the whole billed amount to be paid by customer (No compensation), not responding properly just a copy-pasted emails, false commitments and fake promises.
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