| Name of Complainant | |
| Date of Complaint | April 29, 2025 |
| Name(s) of companies complained against | 1xbet, 1xbet app |
| Category of complaint | Cyber Crime |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I have deposited 5k rupees on 9 April… I have contacted 1xbet company more than 500+ they are doing just time pass with me.. when I am asking about my deposit amount there fix dilogue was sent ( our payment department specialist are working on it be have patience we are understanding your problem .. once we will get confirmation from our department we will refund your money ) for just refunding 5k they wants 16 days ?
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We deeply regret any inconvenience caused by the delay in processing your deposit. Under normal circumstances, deposits are typically credited within an hour. However, there are instances where, due to heavy load on the payment system or delays at the bank’s end, the process may extend to a few days. We understand that this can be frustrating, and we are committed to resolving the issue promptly.
To expedite the resolution, we highly recommend reaching out to our support team through your account on the 1xbet website or mobile app, if you have not already done so. When contacting support, kindly provide all pertinent details regarding your payment. This information is crucial in allowing us to trace and address the issue more efficiently.
Your patience during this time is greatly appreciated. Rest assured, we are here to assist you every step of the way. We value your loyalty and are committed to ensuring you have a seamless experience with 1xbet.
Thank you for choosing to stay with us.
Warm regards,
The 1xbet Team