Zoomcar

Zoomcar: Poor Customer Service and Harassment

Posted on by Consumer Court
Name of Complainant Sahil Bhola
Date of ComplaintOctober 26, 2019
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

Booking ID: JPS6B0EJP I had a booking on 24/08/2019 from Pune which did not go as planned because ac was not working and poor customer support of Zoomcar. I had reported the issue on the day of booking at 3PM. After multiple calls and spending hours, my issue was not addressed and when I was […]

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Zoom Car service sucks and they are just money eaters

Posted on by Consumer Court
Name of Complainant RUPESH PATHAK
Date of ComplaintJuly 10, 2019
Name(s) of companies complained against
Category of complaint Automobiles
Permanent link of complaint Right click to copy link

I have made a booking from car for my parents from Ranchi as they wish to visit one of the shivling called baidyanath dham. So i booked a CRETA for the trip. I asked the zoom car executive is this car new and good as we will travelling 500 kms+ on this trip so the […]

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Zoomcar Complaint: Unsafe faulty vehicle given to customer and no customer support post that

Posted on by Consumer Court
Name of Complainant Ravindra Patidar
Date of ComplaintJune 24, 2019
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

I am an old zoomcar customer and have tried escalating my complaint to all possible levels through zoomcar channel (support email. Facebook, call center, support center, field team) but hardly any response. My booking no is JPS6BA2MW. I had taken a Ford Figo on rent for about 1 & half days. Firstly, the delivery boy […]

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Zoomcar Complaint: Vehicle not provided but the money was charged

Posted on by Consumer Court
Name of Complainant Raghu Pandya
Date of ComplaintMay 26, 2019
Name(s) of companies complained against
Category of complaint Automobiles
Permanent link of complaint Right click to copy link

The vehicle was booked for 26th from 2:00 am till 10 am. Booking ID – JPS6BPLS9 (Maruti Swift) we received a call back stating that the vehicle met with an accident and they are providing another vehicle which will be i20. After reaching the location, we got to know from the owner that the same […]

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Zoomcar Wrong Damage Charges

Posted on by Consumer Court
Name of Complainant Akshay
Date of ComplaintApril 28, 2019
Name(s) of companies complained against
Category of complaint Tours & Travels
Permanent link of complaint Right click to copy link

I booked zoomcar few days back, and there was no one to attend me, so i made a video of the complete vehicle before starting the trip, as i saw scratches and damage in the car. At late night when i ended my trip i closed the app by uploading that time pics with same […]

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Zoomcar Complaint: Refund not given past promised date

Posted on by Consumer Court
Name of Complainant Shoaib Razzak Khan
Date of ComplaintApril 19, 2019
Name(s) of companies complained against
Category of complaint Automobiles
Permanent link of complaint Right click to copy link

I had booked a zoomcar on 31/03/2019 for 09:30 pm and i was charged 5386 for the same which i paid through my debit card, and then they were unable to verify my driving license on time due to which I had to cancel the booking and i was promised a full refund of 5386 […]

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Zoomcar complaint

Posted on by Consumer Court
Name of Complainant Ayush singh
Date of ComplaintApril 12, 2019
Name(s) of companies complained against
Category of complaint Tours & Travels
Permanent link of complaint Right click to copy link

Hi, My booking ID JPS6BJVOC and i have rented zoom car [Maruti swift] on 10 Apr 19 12:30 to 11 Apr 19 10:00. The bill amount which was paid full cost at same booking time and security Rs 5000 also paid at same time. After my trip completed the car is not any damage when […]

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Zoomcar Complaint: i have not received my refund its been 20 days since my trip has been completed

Posted on by Consumer Court
Name of Complainant surya teja vustepalli
Date of ComplaintFebruary 20, 2019
Name(s) of companies complained against
Category of complaint Automobiles
Permanent link of complaint Right click to copy link

I have booked my car on 29JANUARY and the car number being TS07UF4923, which was picked at 1 pm from plot no 502b, road number 31, jubilee hills, hyd-500033 from this location on the same day.They were supposed to refund me rs.2935 and diddnt even dont respond to calls and have to call a lot […]

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Zoom car defective A/c

Posted on by Consumer Court
Name of Complainant Aditya
Date of ComplaintJanuary 13, 2019
Name(s) of companies complained against
Category of complaint Automobiles
Permanent link of complaint Right click to copy link

We have booked for a figo freestyle at viman nagar pune for 3 days. We were called about the non availability of Figo freestyle and hence we agreed for it to be replaced with i20. We collected the car from viman nagar at midnight. In the morning when we switched on the A/c , there […]

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Zoomcar Unnecessary Charges on Customers

Posted on by Consumer Court
Name of Complainant D Balakrishna
Date of ComplaintJanuary 2, 2019
Name(s) of companies complained against
Category of complaint Automobiles
Permanent link of complaint Right click to copy link

I have booked zoomcar on 23 Dec to 24 Dec 2018. While we were about to end up our trip suddenly our vehicle gear was not getting pulled up and it got stuck in traffic. Later on we called customer care and they towed vehicle to tata motors service centre. On next day early morning […]

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