Swiggy Instamart

Improper Handling of Return Request and Unresponsive Customer Support

Posted on by Consumer Court
Name of Complainant Shweta Hosur
Date of ComplaintNovember 8, 2025
Name(s) of companies complained against
Category of complaint Health & Beauty
Permanent link of complaint Right click to copy link

Facts of the Case: I am a regular customer of Swiggy Instamart. On 5NOV2025, I ordered Ankle Belt through the Instamart app Order ID: [#221315756749425]. Upon delivery, I found that the item received was of incorrect size/specification, which was not as per my order and the pack was unsealed. I immediately initiated a return request […]

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Delivery Issue for Order No. 212249643755212 – Instamart Swiggy

Posted on by Consumer Court
Name of Complainant Shitij Gakhar
Date of ComplaintJuly 27, 2025
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

Hi, I have ordered 3 items worth Rs. 850 . Have emailed you more than 3 times but to no avail. Resolve the issue and refund my money. Order details are as below: 1 Krispy Kreme – 159 rs 1 Eat Better Company – Assorted Dry Fruit Laddoos – 355 rs 1 Whole Truth 71% […]

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Urgent Complaint Regarding Incorrect Deliveries and Unresolved Support Requests

Posted on by Consumer Court
Name of Complainant Jyoti Sahu
Date of ComplaintJune 12, 2025
Name(s) of companies complained against
Category of complaint Utilities
Permanent link of complaint Right click to copy link

I am writing to formally raise a complaint regarding repeated delivery issues and lack of resolution from your support team. Firstly, I had ordered India Gate Rice, but a different product was delivered instead. Despite multiple attempts to initiate a return, I was repeatedly directed to contact instamartsupport@swiggy.in, where I have yet to receive any […]

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Not returning electronic product which did not meet my expectations

Posted on by Consumer Court
Name of Complainant Jeshina Maharabam
Date of ComplaintMay 22, 2025
Name(s) of companies complained against
Category of complaint Electronic Appliances
Permanent link of complaint Right click to copy link

I had ordered Boat airdopes 91 prime and it did not meet my expectations Not returning electronic product which did not meet my expectations was last modified: May 22nd, 2025 by Consumer Court

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AMUL ICE CREAM DAMAGED AND FUNGUS

Posted on by Consumer Court
Name of Complainant Shlok
Date of ComplaintMay 22, 2025
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

I ordered amul ice cream from swiggy instamart And amul ice is damaged and After opening the box its smelling like riot food and now they not showing your history order and not picking the phone call also. And they are not giving refund AMUL ICE CREAM DAMAGED AND FUNGUS was last modified: May 22nd, […]

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Damaged and product without mrp and mfg and exp

Posted on by Consumer Court
Name of Complainant Vinu
Date of ComplaintMarch 26, 2025
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

@SwiggyCares @SwiggyInstamart I am deeply disturbed by the threatening and abusive language used by your consumer service representatives during a recent call. This behavior is completely unacceptable and has caused me significant distress. I demand a prompt and thorough investigation into this matter.”@SwiggyCares @SwiggyInstamart the consumer service executives threthened me and used abusive language over […]

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INSTAMART DELIVERED EXPIRED DAHI

Posted on by Consumer Court
Name of Complainant Pancham Jaiswal
Date of ComplaintNovember 29, 2024
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

On 28/11/24 ,I have ordered milk, dahi and nippo battery, all is ok, but DAHI is having Use By date of 25/11/24 It is totally fraud.A reputed delivery aggregater like swiggy is doing that its unbelievable INSTAMART DELIVERED EXPIRED DAHI was last modified: November 29th, 2024 by Consumer Court

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Unauthorized debit in my Credit card by Swiggy instamart

Posted on by Consumer Court
Name of Complainant Aseem Goyel
Date of ComplaintSeptember 1, 2024
Name(s) of companies complained against
Category of complaint Cyber Crime
Permanent link of complaint Right click to copy link

On 3rd June I received 2 emails of Bills from Swiggy instamart of Amount Rs.49131/= and Rs.29762/=.I was surprised to see the bills the orders for WHICH WAS NOT ORDERED.BY ME. But Swiggy debited the amount of bills from my Axis Bank Credit card saved in their App Since 3rd june itself I am regularly […]

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Received expired item from Swiggy instamart

Posted on by Consumer Court
Name of Complainant pradnya rane
Date of ComplaintAugust 10, 2024
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

I have ordered today morning(9th August 2024 – 6:26AM) with Swiggy instamart for 1 Amul lite milk fat bread spread(100 rupees) and 2 iD fresh idli & dosa batter(110 rupees). Out of 2 idli batter, i received 1 which has expired on 12 June 2024 and other is due for today which is 9 August […]

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Sold expired item’s from swiggy instamart

Posted on by Consumer Court
Name of Complainant Ganesha
Date of ComplaintJuly 12, 2024
Name(s) of companies complained against
Category of complaint Consumables
Permanent link of complaint Right click to copy link

Today, I received an order from InstaMart regarding a quality issue with expired items named Balaji snacks that had their validity last on June 24th of this year. But I’m here. The issue cannot be sorted out by customer care support. For seeking help, we wouldn’t accept such a negligible response from Swiggy. Be cautious […]

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