Pepperfry

Package was open during delivery and product may be duplicate or used

Posted on by Consumer Court
Name of Complainant Srivatsa
Date of ComplaintOctober 1, 2020
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

I had ordered a rug from Pepperfry. The package was open when I received it. Told the delivery guy to take it back. Called customer care also at the same time and they said that the product will  be returned. Looks like the product is not original or used. Customer care team is very bad […]

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Damaged Recliner Sofa

Posted on by Consumer Court
Name of Complainant Nikhil
Date of ComplaintSeptember 27, 2020
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

It has been more than 2 weeks since a damaged Recliner Sofa has been delivered by Peppefry and they have not bothered to contact us. We have been calling and sending emails and everytime we get assurance that the relevant team will reach out. Even after speaking to senior member of thier customer care team, […]

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Defective product Pepperfry

Posted on by Consumer Court
Name of Complainant Rachna
Date of ComplaintSeptember 18, 2020
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

within couple of months of purchase a shoe rack started collecting mold and became totally unuseable it spoiled our expensive shoes as well. Cleaning everyday with dry cloth is also not helping. It had one year warranty but Pepperfry is not taking it back. It’s just occupying space in my home Defective product Pepperfry was […]

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Delivery of damaged 3 seater sofa by pepper fry and not willing to refund or replace the sofa

Posted on by Consumer Court
Name of Complainant Karthik Prabhakaran
Date of ComplaintSeptember 8, 2020
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

Hi, This complaint is regarding order number 306184409. I want to escalate this due to the recent response from the case manager. Please find the history of the issue below: The 3 seater sofa was delivered to me in the month of June. It was in damaged condition when it was delivered. The delivery guys […]

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Bad quality products delivered by Pepperfry

Posted on by Consumer Court
Name of Complainant Siddharth
Date of ComplaintSeptember 7, 2020
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

Hello, We ordered an king size bed from Pepperfry store Bhandup, Mumbai. The product was delivered as we had orderd in Jan 2020. In mid of May 2020 the quay defect in the product could be seen. The plan which was used as storage under the bed started breaking one after another.  Due to lockdown […]

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ORDRED A ALMIRAH BUT IT WAS NOT DELIVERED TILL NOW .

Posted on by Consumer Court
Name of Complainant samrat banerjee
Date of ComplaintJune 5, 2020
Name(s) of companies complained against
Category of complaint Home & Garden
Permanent link of complaint Right click to copy link

I ordered one 3door almirah on march 10 and before covid lockdown they got 10 days time but still the order was not delivered . ORDRED A ALMIRAH BUT IT WAS NOT DELIVERED TILL NOW . was last modified: June 5th, 2020 by Consumer Court

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Pepperfry was reluctantly told they cannot cancel the order

Posted on by Consumer Court
Name of Complainant Mohana
Date of ComplaintMay 30, 2020
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

I have purchased a furniture product in Pepperfry and the delivery date is very late and by that time I won’t be able to receive as I will be moving to different place.   i have contacted them and they reluctantly told it is not possible and order value 4876 rs. It is not a […]

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We didn’t get the products which we order in pepperfry

Posted on by Consumer Court
Name of Complainant Reny Philip
Date of ComplaintMay 16, 2020
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

We order one bed coat and mattress from pepperfry. Order number is 306199475 We ordered on March 21st 2020. But still we didn’t get the delivery. And there is no response from customer care of pepperfry. We didn’t get the products which we order in pepperfry was last modified: May 16th, 2020 by Consumer Court

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About Return/Refund from Pepperfry

Posted on by Consumer Court
Name of Complainant PRACHI
Date of ComplaintFebruary 25, 2020
Name(s) of companies complained against
Category of complaint Miscellaneous
Permanent link of complaint Right click to copy link

  Order Id: 306106101 Order Sku id: 306106101-FN1654146-S-PM4874 Order SKU Product: Classic XXXL Bean Bag with Beans I am following up from last 10 days but my issue is not yet resolved, I spoke to Aarzoo from pepperfry she is not ready to understand the issue i am facing she just want to see if […]

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PepperFry Complaint: No re-polish, replacement or refund for incorrect finish of TV unit

Posted on by Consumer Court
Name of Complainant Trividh Patel
Date of ComplaintFebruary 13, 2020
Name(s) of companies complained against
Category of complaint Home & Garden
Permanent link of complaint Right click to copy link

We wanted wooden TV unit, so we visited PepperFry showroom at Kandivali West. We have seen finish / colour of Siramika Honey Oak Bar Unit and we found it matching with rest of my wooden furniture. We ordered Siramika Honey Oak TV Unit on 23-Jan and received it on 6-Feb. To my surprise, we have […]

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