Pepperfry.com

Pepperfry

Posted on by Consumer Court
Name of Complainant Udaya Krishna
Date of ComplaintAugust 13, 2023
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

Damaged and defective product with missing parts was delivered and then never assembled, so I had placed a return for which confirmation was provided however after 10 days i get a call from customer service stating that return is yet to be initiated and that they are still trying to replace parts Pepperfry was last […]

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Fraudulent behavior of Pepperfry

Posted on by Consumer Court
Name of Complainant Sandhya Ramabadran
Date of ComplaintJune 13, 2023
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

False promises by sales team about furniture delivery and installation timeline Taking upfront payment but not delivering as per the promise Delivery person opened the boxes and left parts on the ground (he said it has to be like this till the carpenter comes) small parts are a safety hazard for my small child Product […]

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Delay in chair replacement under warranty by Pepperfry, faulty parts for repair

Posted on by Consumer Court
Name of Complainant Alok Mishra
Date of ComplaintMay 14, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

Chair with wheels went bad within a few months. First a technician, came but then no follow up. Customer care number 02261576157 promises callback in 30 mins but people don’t call back in days. Particularly if a complaint is already raised, they just sit on it. Even after the second technician tried to use a […]

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Harassment by Pepperfry team

Posted on by Consumer Court
Name of Complainant Nazir Mallick
Date of ComplaintMay 6, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

Brought furnitures in my new home from pepperfry.com online the furniture had a missing part which they couldn’t send us so they cancelled the order and have not yet returned the refund, two more items had quality defects which they are not canceling and not refunding the amount Harassment by Pepperfry team was last modified: […]

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Return and Refund against damaged products by Pepperfry.com

Posted on by Consumer Court
Name of Complainant Dilip Kumar
Date of ComplaintJune 25, 2022
Name(s) of companies complained against
Category of complaint Home & Garden
Permanent link of complaint Right click to copy link

Case Details Company: Pepperfry Service: Furniture Reference: Date Raised: June 20th, 2022 14:01 Order ID: 308147246 When it happened: June 8th, 2022 Where it happened: E 4/1306, MANSAROVAR SECTOR -O, NEW GARURA, NEAR DAS TRADERS, LUCKNOW, 226008 What happened: ORDER ID : 308147246 ORDER DATE : 06/06/2022 SKU DETAILS : FN1696294-P-WH5046 Arisa Bedroom Set (King […]

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Defect sofa delivered, ORDER ID 307072700

Posted on by Consumer Court
Name of Complainant Rupak
Date of ComplaintFebruary 7, 2022
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

The sofa (ORDER ID 307072700) that I had bought broke within few days of usage. I raised a complaint and pepperfry sent a carpenter in 2 days. The carpenter who had visited the site explained to us about the manufacturing defect the sofa has(refer the attached pic, the nails came out as it never had […]

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Defective queen size solid wood bed being delivered by Pepperfry.com

Posted on by Consumer Court
Name of Complainant Piyush
Date of ComplaintDecember 14, 2019
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

I had placed an order for the above mentioned product, for which a defected piece was delivered to me, since i was not available at delivery address neither i expected pepperfry to deliver such a faulty product, i could not properly check the product, later i noticed bed had cracks at many places for which […]

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