Nykaa Fashion

Urgent Complaint Regarding Undelivered Order and Lack of Resolution

Posted on by Consumer Court
Name of Complainant Vijaya Eknath Wable
Date of ComplaintDecember 17, 2025
Name(s) of companies complained against
Category of complaint Health & Beauty
Permanent link of complaint Right click to copy link

I am writing to express my concern regarding an order I placed on 23rd November 2025 through Nykaa Fashion. Despite the considerable time that has passed, my order has not yet been delivered. I have contacted your customer service team multiple times, but I have been informed that the order cannot be canceled as it […]

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Return pickup is getting delayed sand customer service is giving same response not doing anything

Posted on by Consumer Court
Name of Complainant Rimpy
Date of ComplaintSeptember 5, 2025
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

I am filing this complaint against [Company Name] regarding the continuous delay and failure of return pickup for my order. Order ID: NYK-30797856-2419497 Courier: Delhivery Tracking ID: 28449536735786 Date of Return Scheduled: 27th August 2025 I had scheduled a return for the above order on 27th August. Since then, I have received multiple messages from […]

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Non-Replacement/Refund after delivering wrong product

Posted on by Consumer Court
Name of Complainant Akshara Bhargava
Date of ComplaintJuly 10, 2025
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

I had ordered the PUMA Carina 2.0 Women’s White Sneakers from Nykaa Fashion on 30th June 2025 which was delivered to me on 3rd July 2025. I had requested a replacement for the same product for a bigger size (UK 4). The agent asked for a return and failed the pick up. Nykaafashion has been […]

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Not refunding my amount after deliver the wrong item.

Posted on by Consumer Court
Name of Complainant Anjali Chaudhary
Date of ComplaintMarch 23, 2025
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

I have ordered premium suit ( Ganga Fashions Ganga Fashions Fog Beige Woven Kurta Suit with Embroidery & Hand Work Detailing) which cost is 4385/-. I had received wrong products (2 fabrics one is pink other one is yellow) which seems like picked up from the footpath. I didn’t expect these kind of services from […]

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Failed Pickup – Nykaa Fashion

Posted on by Consumer Court
Name of Complainant Swati Srivastava
Date of ComplaintSeptember 1, 2024
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

Compliance Note Date: 27-08-2024
Customer Name: Swati Srivastava
Order ID: NYK-21332302-0467994
Product Count: 3
Issue: Persistent Pickup Cancellation and Lack of Resolution
Total Amount: ₹3,123 Details of the Issue: I have, placed an order on Nykaa Fashion with the following details: 1. ANVI Be Yourself Women Peach-Coloured & Black Satin Finish Animal Print A-Line Dress – ₹884 2. Buynewtrend Navy […]

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Nykaa Fashion: When i order a dress it was returnable, when it was delivered to me the product was no longer returnable so they apply that on my product too.

Posted on by Consumer Court
Name of Complainant Aishwarya
Date of ComplaintMarch 11, 2024
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

I ordered 4 dresses from the Nykaa Fashion mobile application on 6th March 2024, I checked for all the dresses separately that they come under the returnable policy, today on 11th March 2024 I got those dresses. I don’t like the quality of the dresses, so I open the app to return them. The return […]

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Fraud

Posted on by Consumer Court
Name of Complainant Arjun Sindwani
Date of ComplaintFebruary 20, 2024
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

Reporting a fraud that recently happened with me thru Nykaa. I did use this Nykaa app to order a brand new blazer online and did spend Rs 3000 on it. Recently I got very old and used jacket which is ripped as well. Upon making a complaint at the very same time I got the […]

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Receiving a voucher of rs 500

Posted on by Consumer Court
Name of Complainant Aradhana
Date of ComplaintFebruary 19, 2024
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

I order some of the products from nykaa in December and with I received a voucher of rs 500 but there was not any terms and conditions or any minimum value mentioned and even after receiving nothing mention and when I try to redeem that coupon over the product which has amount of rs 2400 […]

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Return period collapsed

Posted on by Consumer Court
Name of Complainant Monika Singh
Date of ComplaintJanuary 23, 2024
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

My order number is NYK-17469385-8497157. I’ve ordered products which were delivered on 20th June with 2 days return period . I’ve filed return request on 22nd June evening but due to technical issue of their website I wasn’t able to return then I tried at 12:15 midnight . The return window has been closed . […]

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Failed pickup

Posted on by Consumer Court
Name of Complainant Aditi Gupta
Date of ComplaintDecember 4, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

I placed an order from nykaa fashion (ORDER ID NYK-15416019-3241473) on 28th oct and requested a return on 29th oct due to a defect ( Hole) in the dress. Their pickup partner kept on cancelling the pickup stating i wasn’t available despite of the fact that i never got his call not even once for […]

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