Kelvinator and foxsky

I purchased a Kelvinator 1.5 Ton 3-Star Split AC along with a Foxsky 32-inch LED TV from Smart Bazaar, G M road, Kathalbari, Darbhanga, Bihar, 846004 on 19 July 2026, for a total combo price of ₹32,989. The AC is unused and has not been installed. I have also not used the installation service. I requested the Smart Bazaar store to exchange the Kelvinator AC for a Lloyd 5-Star AC, and I am willing to pay any applicable price difference. However, the store manager has refused the exchange. ₹1,415 was charged on my bill for AC installation, but installation has not taken place. A service technician also requested approximately ₹1,000 separately for the outdoor-unit stand on 31/07/2026. Since the AC remains unused and uninstalled, I requested Reliance to please review this case and arrange an exchange/upgrade to a Lloyd/Carrier 5-Star AC, with appropriate adjustment of the amount already paid and adjustment of the unused installation charge. But Reliance formally denied my request saying that return policy period is over. I paid for product and for installation bit still products are kept in box.

Posted on by Consumer Court
Name of Complainant Roushan Kumar
Date of ComplaintOctober 5, 2026
Name(s) of companies complained against
Category of complaint Electronic Appliances
Permanent link of complaint Right click to copy link

Roushan Kumar S/O- R. N. Choubey & Anita Kumari Add – House no. 72, Ward no. 27, In the street of Sahara India Bank, Beside Apollo Hospital Donar, Darbhanga, Bihar, 846003. I purchased a Kelvinator 1.5 Ton 3-Star Split AC along with a Foxsky 32-inch LED TV from Smart Bazaar, G M road, Kathalbari, Darbhanga, […]

Read More...