Jio GigaFiber Customer Care, Complaints, Reviews, Customer Care Toll Free Number, Email ID, Contact Details

What is Jio GigaFiber

Jio GigaFiber provides ultra-high data transfer speeds. It also provides a host of other services such as high speed wall-to-wall Wi-Fi coverage, IPTV, D2H services, high speed gaming with ping levels as low as 1ms, etc.

The service is a fixed-line fibre-to-the-home (FTTH) broadband service.

The broadband connections have speeds of up to 1 Gbps.

The service is provided to more than 1,100 cities simultaneously across the country.

In addition to ultra-high data transfer speeds, Jio GigaFiber provides a host of other services such as high speed wall-to-wall Wi-Fi coverage, IPTV, D2H services, high speed gaming with ping levels as low as 1 ms, etc.

A device called the Jio GigaTV set-top box is installed after registration.

The box provides about 600 channels along with other contents such as movies, songs, etc. The box connects to large-sized televisions and is capable of delivering programmes in ultra-high 4K resolution.

1 Day To Go #JioGigaFiber #WithLoveFromJIo pic.twitter.com/1r7TimKHxU

— JioGigaFiber (@JioGigaFiber) August 14, 2018

Jio GigaFiber registration

Jio GigaFiber registration began on August 15, 12am midnight.

Customers can register on the MyJio app or on Jio’s official website Jio.com.

How to register for Jio GigaFiber?

Step 1: Open MyJio app/Jio.com website.

Step 2: Tap/click on the ‘Invite Jio GigaFiber Now’ tab.

Step 3: Once you tap/click the tab you will be redirected to a page which automatically captures your current Address. Users who want to use a different address can tap/click on the ‘Change’ tab where you can manually type in your address. Once you finish, hit Submit. Do not forget to mention whether the address is your Home Address or Work Address. Once all the information has been correctly inserted hit ‘Confirm’ button.

Step 4: After hitting the Confirm button, users will be redirected to another page where he/she will have to insert Full name and the mobile phone number. Users can optionally confirm whether one is submitting the details on behalf of A: RWA/Society, B: Developer (builder), or C: Township.

Users who register on the website will have to go through an additional step which generates an OTP in order to confirm that the mobile number used is genuine.

Step 5: The last step is to hit on ‘Submit’ after which the app provides a confirmation that the address details have been successfully shared.

(JioGigaFiber | Everything we know)

Jio GigaFiber tariff plans

Jio GigaFiber broadband plans are expected to start at Rs 500.

The details of the tariff and plans are as follows:

Jio GigaFiber Rs 500 plan will be valid for 30 days and benefit the customer with 300GB of data with speeds maxed out to 50Mbps

Jio GigaFiber Rs 750 plan will offer 450GB at 50Mbps for a validity of 30 days

Jio GigaFiber Rs 999 plan will provide a 100Mbps connection with the data limit of 600GB for 30 days

Jio GigaFiber 1,299 plan will last for 30 days and give 750GB of 100Mbps data

Jio GigaFiber Rs 1,500 plan will give the highest broadband data amount of 900GB for 30 days with a maximum speed of 150Mbps.

Jio GigaFiber is designed to offer a maximum speed of 1Gbps. The router installed will come with support for 1Gbps bandwidth.

Jio GigaFiber preview offer: Price, data offer

JioGigaFiber preview offers customers internet up to 100Mbps for 90 days, which is 3 months. The monthly data quota is 100GB and it comes with complimentary access to Jio’s premium apps.

Since this is a preview offer, Jio is not charging any installation fees.

However, customers have to pay Rs 4500 as a security deposit for the GigaHub Home Gateway device, which will provide the internet service to the customer’s home. The deposit can be paid by Debit, Credit Card, Jio Money or Paytm.

@JioCare plz tel me about #JioGigaFiber plans

— venkat_1 (@venkat135234660) August 15, 2018

Complimentary data top-up of 40 GB

If customers consume the 100GB of monthly data, they get a complimentary data top-up of 40 GB via MyJio App or through Jio.com. The top-up is free of charge, and users do not have to pay anything extra.

Contact information

Name:		JioCare
Customer Care Toll Free Number	1860-893-3333
JioCare Helpline for Jio Customers	198 or 199
From Other numbers	1800-889-9999
Helpline	1800-890-8900
twitter		https://www.twitter.com/jiocare, @jiocare
Email:		care@jio.com
Address:		RCP 14 (TC 23), Phase 4 B-Block , 3rd floor C 4 130 Twane-Belapur Road, Gansoli, Navi Mumbai, 400701

Jio GigaFiber Customer Care Number Toll Free Email id

JioCare customer care experts are available for your assistance 24X7 from Monday to Sunday
Toll free Phone number	1860-893-3333
JioCare Helpline for Jio Customers
From Jio number	198 or 199
From Other numbers	1800-889-9999
Tele-verification to activate both HD voice & data services	1977
Tele-verification to activate data services only	1800-890-1977
JioPhone Pre-booking Voucher status
Helpline	1800-890-8900
Device Care Helpline (LYF Smartphone & JioFi) Jio customer care experts are available for your assistance 24X7
Helpline	1800-890-9999
Care Helpline for Jio Corporate customers
Helpline	1800-889-9333
Care Helpline for JioFiber Customers Our experts are available for your assistance 24X7 (Monday – Sunday)
Helpline	1800-896-9999
Online shopping For any online shopping related assistance, reach out to Jio customer care experts between 9 am to 9 pm (Monday – Sunday)
Helpline	1800-893-3399
Twitter	@jiocare

Jio Complaints FAQ

Most customers of Jio ask where to file a complaint. They also want to know how to file such a complaint and how long it takes for the complaint to be resolved.

Q1: Where to call for any query or to register a complaint?

For any queries, call Jio Customer Care on the General Information Number 199 (toll free) from your Jio number.

To register any complaint, you can call Jio on its Customer Care Number 198 (toll free). If you are calling from a non-Jio number, you can reach JioCare on 1800 889 9999.

Q2: How to track the status of complaint online?

You can check the status of your complaint on the web based complaint monitoring system by logging into your account on the website: www.jio.com or on MyJio app.

Q3: What is the email ID to raise queries or ask for support on Jio Services?

The email id for raising queries or requiring support regarding Jio products or services is care@jio.com.

The email should specify the issue/query details.

The mobile number must be specified in the email to enable Jio Customer Care to process the complaint faster.

Appellate authority for filing complaints against Jio

Jio customers who are not satisfied with the level of customer service can file an appeal to the Appellate Authority with the complaint docket number.

The contact number and address of the Appellate Authority is given below. The Jio Appellate Authority phone number is 1800 889 3999.

The Appellate Officers can be reached anytime from Monday to Friday, between 09:30AM and 06:00PM with the unique complaint number that is sent by post while registering the complaint with JioCare.