Bigbasket

Refunds of returns & rotten expired items Blocking of my Account

Posted on by Consumer Court
Name of Complainant Shikha
Date of ComplaintFebruary 28, 2025
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

Subject: Urgent Complaint – Refund Denial for Returned & Rotten Items (Order EXN-1640682986-20250217) Dear BigBasket Customer Support, I am writing to formally raise a complaint regarding my recent order (EXN-1640682986-20250217) placed on 18/2/25 The order contained 1. Rotten Bananas, 2.Rotten & stale Mausambi 3.Crushed parle Marie biscuit packs 2 4.Rotten Papaya 5.Stale apple Ber 6.Unripe […]

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Bigbasket not provided refund

Posted on by Consumer Court
Name of Complainant Jeni Alex
Date of ComplaintDecember 10, 2024
Name(s) of companies complained against
Category of complaint Miscellaneous
Permanent link of complaint Right click to copy link

I purchased water bottle on friday 6th dec and returned on the next day Saturday 7th dec since it couldnt withstand temp, but the refund is still not processed.There is no proper information.They are simply telling the customer care will call Bigbasket not provided refund was last modified: December 10th, 2024 by Consumer Court

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Big Basket charged me more than 1000 rs on MRP of the product

Posted on by Consumer Court
Name of Complainant Rohit Singh
Date of ComplaintSeptember 1, 2024
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

I have purchased (twice: 1st ordered with grocery and other products on 28th aug and the slot was for 29th aug morning, in which i have not received the baby oil, then i again ordered on 29th aug and selected same day delivey slot as it was urgent) Figaro oil of 2 liters and on […]

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Adulterant product supplied by Bigbasket ecommerce company- lead to hospitalization

Posted on by Consumer Court
Name of Complainant vidya
Date of ComplaintMarch 21, 2024
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

Purchased Organic kodo millet flour on Feb 24. Consumed on March 14. All four members of family fell sick. Me and my husband got admitted in hospital for treatment (have attached hospital copy). Bigbasket took the remaining powder claiming they would check what went wrong. till date no response from them, saying they are testing. […]

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Paytm postpaid fraud

Posted on by Consumer Court
Name of Complainant vinay
Date of ComplaintSeptember 20, 2023
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

I received a call from +918452825333 it was a computerized call it asked to press 1 if u don’t want to update phone no. To paytm then asked for otp to press then I pressed otp and after sometime 14800 deducted from my paytm postpaid. Paytm postpaid fraud was last modified: September 20th, 2023 by […]

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Malpractice

Posted on by Consumer Court
Name of Complainant N Ravichandran
Date of ComplaintAugust 31, 2023
Name(s) of companies complained against
Category of complaint Consumables
Permanent link of complaint Right click to copy link

4th consecutive time bbnow has charged for 1.20 units ie ₹.90.60 for 600 grams of bananas as against original bill for 1 unit ₹.75.50. Getting suspicious why the variable factor constant on all 4 times got it weighed in nearby supermarket on Electronic weighing scale and found it to be 585 grams ie 1.17 units. […]

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Being asked to pay for transaction I never made

Posted on by Consumer Court
Name of Complainant Mangesh
Date of ComplaintJuly 28, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

I have received multiple messages and emails from simpl to pay amount for the transaction I never made. I thoroughly checked this and found out that the transaction was made on bigbasket site. Someone registered my mobile number there but I never received any OTP to login. Further, the address where the goods were delivered […]

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Insected food (black chana) by bigbasket

Posted on by Consumer Court
Name of Complainant Akhilesh
Date of ComplaintJuly 17, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

Item – BB Royal Organic – Brown Channa 1 kg – 09096230 the product delivered on 26th,June I was able to use it after some days, initially thought some were not just soaking-had awkard taste , but after 2-3 days I found they have holes, some insected. Even packed date is end of May2023 This […]

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Kucoin Profit system ( Big basket group telegram)

Posted on by Consumer Court
Name of Complainant Rajesh patil
Date of ComplaintJune 30, 2023
Name(s) of companies complained against , ,
Category of complaint Cyber Crime
Permanent link of complaint Right click to copy link

A person Contacted me on whatsapp first giving simple tasks and then added me to a telegram group and Introduced me to this System They projected orders and Even i Completed them They projected a Order with higher amount that i will unable to complete of 65000. As a student the Amount is much higher […]

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Refund related issues

Posted on by Consumer Court
Name of Complainant Pavan Kumar
Date of ComplaintJune 29, 2023
Name(s) of companies complained against
Category of complaint Home & Garden
Permanent link of complaint Right click to copy link

I have ordered grocery from bigbasket daily and cancelled the order and they initiated refund but it haven’t reflected in my account till yet if I call them they are saying that it will take 48hrs and it’s already been one week Refund related issues was last modified: June 29th, 2023 by Consumer Court

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