Big Tree Entertainment Private Limited(BookMyShow)

Denial of Ticket Cancellation and Refund Despite Cancellation Option Being Displayed at the Time of Booking on BookMyShow

Posted on by Consumer Court
Name of Complainant Mohan Kumar
Date of ComplaintOctober 4, 2025
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

I booked movie tickets through the BookMyShow mobile application. At the time of booking, the application clearly displayed that cancellation was available for the selected show, with a cutoff time of 4 hours before the show start. Relying on this representation, I proceeded to book the tickets. When I later attempted to cancel the tickets […]

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