Big Basket

Bad customer service

Posted on by Consumer Court
Name of Complainant Shrinivas
Date of ComplaintMarch 10, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

Order placed in morning and because of operational fault I haven’t received the order plus no refund. Audacity of the operational and customer service agent asking me to cancel order and replace it. Very disappointed with the service….. Order BNN-1167964191-20230310 Bad customer service was last modified: March 10th, 2023 by Consumer Court

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Product expiry date erased and delivered by big basket

Posted on by Consumer Court
Name of Complainant Roshini
Date of ComplaintFebruary 1, 2023
Name(s) of companies complained against
Category of complaint Health & Beauty
Permanent link of complaint Right click to copy link

I ordered a Himalaya Baby shampoo from big basket. The date and price and such details were erased. Product expiry date erased and delivered by big basket was last modified: February 1st, 2023 by Consumer Court

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Account blocking without informing

Posted on by Consumer Court
Name of Complainant Mariam Mansoor
Date of ComplaintJanuary 17, 2023
Name(s) of companies complained against
Category of complaint Consumables
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Ordered some items from big basket in which some came damaged, i complainted to them on chat in bigbasket with images, and they said they will refund my amount, but the very next morning they blocked my account, and freezed the amount which had to be credited to me , i didn’t used that damaged […]

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Got cheated a global online system

Posted on by Consumer Court
Name of Complainant Jaseem
Date of ComplaintSeptember 10, 2022
Name(s) of companies complained against , ,
Category of complaint Internet Services
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Already I paid The 2.5 Lakhs in the Amazon online system. A person was daily following up and he told that to get the full amount just pay 20k liquidated damage then you can withdraw the amount again he his saying that all done. But there is tax you have to pay 56 k Sir […]

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Blackmail

Posted on by Consumer Court
Name of Complainant Satyam gupta
Date of ComplaintJune 4, 2022
Name(s) of companies complained against
Category of complaint Mobile Phone
Permanent link of complaint Right click to copy link

Sir mujh or mare sare rishtdaro ko phone kar k bar bar blacmail kiya ja raha hai watsapp p msg kiya ja raha hai mujhko chor batya ja raha hai or to or bhaut jayda pareshan kiya ja raha hai sir plz help me PLZ sir Blackmail was last modified: June 4th, 2022 by Consumer […]

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Big basket didn’t do delivery of my order

Posted on by Consumer Court
Name of Complainant Preetam Chari
Date of ComplaintJune 2, 2022
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

We ordered yesterday through big basket,delivery time was between7 PM – 10 PM yesterday.Tried contacting customer care through all sources,they are not responding. Big basket didn’t do delivery of my order was last modified: June 2nd, 2022 by Consumer Court

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Big Basket is a thief service- I ordered items in Big Basket and it was showing as delivered even after making online payment

Posted on by Consumer Court
Name of Complainant Rituparna Saha
Date of ComplaintMay 16, 2022
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

I placed an order in Big Basket on 15th May, 2022 and the amount was already paid through BBwallet. I waited for the order which was scheduled to be delivered within 30 mins. Upon checking at the time, I found the order was already delivered when I did not receive a single item and nobody […]

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I purchased 5in 1 airshopa in lit basket on 22/10/2020, but not delivered still now.

Posted on by Consumer Court
Name of Complainant G venkat Reddy
Date of ComplaintNovember 15, 2020
Name(s) of companies complained against
Category of complaint Home & Garden
Permanent link of complaint Right click to copy link

I am purchased 5 in 1 airshopa on 22/10/2020 in lit basket, item was not delivy still now I purchased 5in 1 airshopa in lit basket on 22/10/2020, but not delivered still now. was last modified: November 15th, 2020 by Consumer Court

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BigBasket customer service

Posted on by Consumer Court
Name of Complainant Dhruvita Candy
Date of ComplaintOctober 24, 2020
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

Very strange customer service of BB. Order 1: very nice fresh veggies. All frozen items at room temperature delivered. So appreciated veggies, complained abt frozen/refrigerated items. They apologised and gave refund. I was surprised but thought mayb its company policy and they are genuinely sorry. Order 2: some veggies defective and  frozen  items again sent […]

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Not refunding my money back

Posted on by Consumer Court
Name of Complainant Sudha Rani inturi
Date of ComplaintJuly 31, 2020
Name(s) of companies complained against
Category of complaint Consumables
Permanent link of complaint Right click to copy link

This is regarding my recent order on big basket…The goods got delivered on 21st of july….i have ordered gloves in that order & when i reveived them the gloves were small & I kept calling them for the exchange of gloves…since it was their mistake for not mentioning the size of the gloves in the […]

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