Name of Complainant	usman khan
Date of Complaint	July 30, 2016
Name(s) of companies complained against	Snapdeal
Category of complaint	Miscellaneous
Permanent link of complaint	Right click to copy link
Share your complaint on social media for wider reach

Casio Snw-A842 Men’S Watch, snapdeal Order ID: 7525983282, placed on 28/7/2015 12:03 AM, complaint Reference no: 25701894 Issued on: 30/6/2016 & 25700935. watch is under 2year warantee.

I brought above watch last year thinking that it is original and genuine from reputed snapdeal website & seller and I never imagined it until watch malfunctioned (Day/Date not working) last month and to my surprise when i searched for servicing with casio and found from their website that, watch i have purchased from snapdeal is found to be fake with no matching requirement for warantee and genuineness of watch as mentioned in casio website.. I was not expecting from reputed seller like snapdeal, even casio notice says snapdeal is not authorized, I visited the authorized service center at Pune ie C.T.Pundole and they told that watch is not covered in warranty due to absence of genuine bills and hologram, barcode etc as given in caution notice of casio company. hence they declined to do service/repair free of cost instead they ready to do service on chargeable basis and charged me Rs.750/-.

I contacted snapdeal through mails many times for watch replacement or refund amount or service amount but there is no reply from snapdeal other than this reply “Your Casio Snw-A842 Men’S Watch has crossed the period of return within 7days”,

My complaint to this forum is snapeal have supplied fake product to me & are selling un-authorize products to public. 2year warantee as indicated in their website is of no use. I want watch replacement or refund of amount. All documents attached.

Image Uploaded by usman khan: