Name of Complainant	Suman rana
Date of Complaint	August 15, 2025
Name(s) of companies complained against
Category of complaint	Banking
Permanent link of complaint	Right click to copy link
Share your complaint on social media for wider reach

Dear PayU Finance Team,

I am writing to bring to your urgent attention that my credit report shows a personal loan account with your company:

Account Number (Last 4 digits): 3312
Loan Amount: ₹1,500
Date Opened: 25 Nov 2024
Status: Active (as per CIBIL report)

I wish to state that I have never applied for or availed of this loan. This appears to be a case of either erroneous reporting or possible misuse of my personal details.

As per my latest CIBIL report, the loan is still marked as Active, despite showing ₹0 outstanding balance. This is adversely affecting my credit profile.

I request you to:
1. Provide me with the complete loan application form, KYC documents, and transaction history linked to this account.
2. Investigate this matter urgently and confirm whether this account is indeed linked to me.
3. If found to be wrongly reported or already closed, update all credit bureaus (CIBIL, Experian, CRIF, Equifax) to reflect the status as **Closed** immediately.

Please treat this matter as urgent and confirm your acknowledgement within 7 working days.

Thank you for your cooperation.

Regards,
[Suman rana

Image Uploaded by Suman rana: