| Name of Complainant | |
| Date of Complaint | August 15, 2023 |
| Name(s) of companies complained against | OnePlus Nord watch |
| Category of complaint | Miscellaneous |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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To Whom It May Concern,
I am writing to express my deep dissatisfaction and frustration regarding the OnePlus N Health App, which is an integral part of the OnePlus Nord Watch that I purchased recently for INR 5000. I regret to inform you that the application has proven to be utterly unreliable and non-functional, causing great inconvenience and financial loss to numerous customers across the country.
Since the purchase of the OnePlus Nord Watch, I have consistently encountered a recurring error message within the OnePlus N Health App, stating, “the network is abnormal, please check and try again.” This error persists despite multiple attempts to troubleshoot, reconnect, and restart both the watch and the application itself. It is evident that the OnePlus N Health App is plagued with severe technical glitches that prevent customers from utilizing the features and functionalities promised upon purchase.
What is deeply distressing is the lack of response and accountability demonstrated by OnePlus in addressing this widespread issue. Despite numerous attempts to contact the customer support team through emails, my grievances have been consistently ignored and left unresolved. This disregard for customers’ concerns not only reflects poorly on OnePlus’s commitment to quality and customer satisfaction but also raises questions about the company’s ethical responsibility towards its consumers.
It is disheartening to note that my hard-earned money has been wasted on a product that fails to deliver on its promises due to the faulty OnePlus N Health App. I urge you to take immediate action to rectify this situation and provide a viable solution to the ongoing issues faced by OnePlus Nord Watch owners across India. As a consumer, I have the right to receive a functional and dependable product, and I implore you to uphold your obligations in this regard.
In light of the circumstances mentioned above, I kindly request that you investigate this matter thoroughly and take appropriate measures to ensure that OnePlus N Health App is promptly fixed or replaced with a working alternative. Additionally, I seek proper compensation for the financial loss, inconvenience, and distress caused by this unfortunate situation.
I trust that you will take my complaint seriously and treat it with the urgency and attention it deserves. Failure to address this matter adequately will leave me with no choice but to explore legal avenues to protect my consumer rights.
Thank you for your immediate attention to this matter.
Sincerely,
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