| Name of Complainant | |
| Date of Complaint | October 30, 2023 |
| Name(s) of companies complained against | Amazon India |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Respected Team,
For Order# 408-3279819-4909132 , Amazon is denying a refund, claiming that I returned the wrong item, despite returning the same item I originally received. Although, I requested them to thoroughly investigate & provide me with evidence to support their allegations, they responded with the following statement.
/****Nevertheless, we’ll not be able to offer any additional insight or action on these matters.****/
Information about Return Shipment
Ship Carrier
Amazon
Tracking Number:
626281565597
Status:
Returning to seller
Return Authorization:
DDGmXdpZRRMA
Destination:
IN
Estimated Arrival:
Oct 25, 2023
Track your package
Date
Time
Location
Event Details
Oct 21, 2023
02:33 PM
—
Return processed in return FCs
Oct 21, 2023
10:22 AM
IN IN
Return arrived in return FCs
Oct 21, 2023
05:17 AM
TAORU HARYANA IN
Package has left an Amazon facility
Oct 21, 2023
04:12 AM
TAORU HARYANA IN
Package arrived at an Amazon facility
Oct 20, 2023
01:27 AM
NEW DELHI IN
Returning to seller
Oct 20, 2023
01:27 AM
NEW DELHI DELHI IN
Package has left an Amazon facility
Oct 19, 2023
09:46 PM
NEW DELHI DELHI IN
Package arrived at an Amazon facility
Oct 19, 2023
07:57 PM
—
Return request is created
Oct 19, 2023
04:31 PM
NEW DELHI IN
Return or Replacement or Exchange pickup succeed
Oct 19, 2023
11:37 AM
NEW DELHI IN
Carrier out for pickup from
Additional info:
1) The seller seems to be a scammer trying to deceive the buyers by sending wrong products. Although the order was fulfilled by Amazon, the fact Amazon is denying the refund, claiming I returned the wrong item, is even more concerning. Please refer to the attachments for the similar reviews/complaints from many buyers on the same seller sending the wrong products.
2) Contrary to what Amazon messaged in their original email, I had already clarified them the following:
a) I had to return the product I received the very next day since it doesn’t match the product description. For your information, I’ve ordered the same product 4 times in the past few years with different sellers and never had any issues.
b) I did not even violate Amazon’s policy by exceeding the number of returns. To clarify, I didn’t have any returns on my Amazon India account from the last two years.
3) Also, I can’t find any other reason for Amazon management’s actions in this matter besides their deliberate attempt to retaliate against me for criticizing their customer service representatives in the past for poor service.
Kindly help me on this matter & If you require any additional information from my end, please send me an email to pawanbhujel693@gmail.com
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