| Name of Complainant | |
| Date of Complaint | June 21, 2023 |
| Name(s) of companies complained against | Meesho |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I am writing this with great concern and disappointment regarding the recent experience I have had with Meesho return process. My name is Shubham Gupta ,and I am a customer. On 4th June 2023, I initiated a return for the prepaid Order#850967521895 due to poor quality of the product and exchange for the Order# 614747365124 due to size issue. As per Meesho’s return/exchange policy, I followed the required steps, submitted the necessary documentation, and awaited the pick-up of the item(s) in question. To my dismay, the return was never picked up within the designated time frame, despite multiple attempts from my end to schedule the return pick-up. I have raised this concern to Consumer forum then I have been said by Meesho customer care, the pick up location that is same as the location at which product is delivered now become non serviceable. However I am able to buy the product at the same location by the same seller. I am struggling to get the product returned to get my refund. That occurred me financial loss and mental harassment.
I anticipate your immediate attention to this urgent matter
Dear Shubham, we apologize for the inconvenience caused. As we checked your product has been picked up and refund of Rs. 221 and Rs. 532 has been successfully credited to your UPI account. It may take up to 7 working days to reflect in your account. Your ticket IDs are 687339012538 and 687002608290. We thank you for your understanding and patience with us throughout the process.