| Name of Complainant | |
| Date of Complaint | February 11, 2024 |
| Name(s) of companies complained against | stanza living |
| Category of complaint | Hotels & Restaurants |
| Permanent link of complaint | Right click to copy link |
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*Case Summary: Stanza Living Chicago House*
*Background:*
The complainant, having booked accommodation at Stanza Living Chicago House, paid Rs. 1000 through the company’s website and an additional Rs. 5000 directly to a representative, Mrs. Sunaina. The booking was canceled due to a misrepresentation of services, specifically the unavailability of a transport service promised within a 3-kilometer radius.
*Communication Attempts:*
The complainant sought resolution through multiple attempts to contact Stanza Living, expressing concerns and requesting a refund of Rs. 6000. The company responded, citing a non-refundable policy outlined in their Terms & Conditions and Booking Confirmation emails.
*Key Issues:*
1. Lack of transparency: The complainant argues that the non-refundable policy was not communicated before payment, violating consumer protection laws.
2. Unfair trade practice: The failure to disclose terms during the booking stage may constitute an unfair trade practice, as per the Consumer Protection Act, 2019.
*Legal Remedies Sought:*
1. Refund of Rs. 6000.
2. Compensation for mental distress.
3. Revision of company policy for transparency and adherence to consumer protection laws.
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