| Name of Complainant | |
| Date of Complaint | December 31, 2018 |
| Name(s) of companies complained against | Kotak Mahindra bank |
| Category of complaint | Banking |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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ear Mr. Vasu,
This is with reference pertaining to your concerns raised by you regarding loan account number SPLN60156471
At the outset, please accept our sincere gratitude for the time taken and effort made by you in sharing your concerns with us
We will be unable to accede with your request to waive the foreclosure charges.
Also we wish to inform that the foreclosure charges are applicable as per loan agreement.
We also wish to state that we have done the necessary investigation for the claims made by you and our response is being submitted post review and confirmation from our Internal Ombudsman Mr. Arshad Naqvi.
We further wish to state that this is our final stand in this regards and should you have any other query apart from the above one would be glad to assist you.
For any clarifications, we would request you to kindly contact our customer care number on 18602662666
We trust the above suffices the matter.
Assuring you of our best services at all times.
Yours sincerely,
Talal khan
Service Assurance Officer | Nodal Office Correspondence – Kotak Mahindra Bank |
In accordance to our continual focus and commitment to customer service, we trust we have addressed your concern(s) in a fair and equitable manner and the issue has been resolved to your satisfaction. In case you are not satisfied with our handling of your concern(s), you may approach the Office of the Banking Ombudsman (appointed by the Reserve Bank of India). The details of the same are available on http://www.kotak.com/bank/common/ombudsman.htm. You may also contact your nearest Kotak Mahindra Bank branch for further details in this regard
—–Original Message—–
From : Vasu krishnamurthy(krisvasu123@gmail.com);
Date : 12/12/2018 7:46:23 PM
To: NO.REPLY@kotak.com(NO.REPLY@kotak.com);nodalofficer@kotak.com(nodalofficer@kotak.com);
Subject :Re: [SR#:1-9938050103] –
Hi,
Let me re-iterate again, when you send your executive home with 2 books of sign, where i have asked them any hidden charges, the answer i have received everything white, ” no hidden charges ” when i have asked them in mail confirmation for any hidden charges they have sent a mail stating below along with that they asked loan disbursal confirmation from me, after seeing that i have requested for the loan disbursal.
In such case they not mentioned in mail, let me attach the mail to you, also if such hidden charges i would have rejected then there itself, infact they mentioned am working for IBM is in there blue chip list and no extra charges for them, so keeping that acceptance i have moved forward.
Its very simple, i dont need your single penny from Kotak, at the same time i will not allow any changes to be penalized to me. As i already mentioned this is Pay check from HDFC home loan division for my home loan closure from corporation bank, and i have shown all my mails from Kotak where it is not mentioned about foreclosure / extra charges.. GST was not even implemented, so i request to waive that so that the balance of my loan 9,10413 is ready for you.
The mail which came from Kotak is attached, call is your’s but i will not make any charges, need a waiver. Thanks
Rgds
Vasu Krishnamurthy
On Wed, Dec 12, 2018 at 5:43 PM <NO.REPLY@kotak.com> wrote:
This is, in reference to your loan agreement no SPLN60156471.
As discussed over the Branch with our executive Jahnavi, for the above loan going for the closure of the loan there will be the fore closure charges of 5 % + GST 18%.
18% GST will be paid to the central government, hence the same can’t be waived off.
Enclosed is the email send from the bank at the time of taking the loan and the Sanction letter copy too..
Also please find the higher official email id too as requested : nodalofficer@kotak.com
For any queries or clarification, please call our customer service number 18602662666 (Local call rates apply) between 9:00 am to 6:00 pm from Monday to Friday, excluding holidays.
We value your relationship with us and assure you of our best services at all times.
Thanks and Regards,
Jahnavi
Customer Care Kotak Mahindra Bank Ltd Home Finance /Personal Loans
Kotak Mahindra Bank Limited, No.22, Ground Floor, Kotak House, M.G.Road, Bangalore 560001.
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nodalofficer@kotak.com, jeremiah.shanmugavel@kotak.com, Vasu krishnamurthy (gmail.com)
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Its one of the fraud bank I have seen is Kotak, there terms are not clear when they say binding for pre closure 1 year in spite while go to bank, they charge extra service charges and other GST something nonsense they keep the amount more than 5% which is way beyond your expectations.,
I have requested my PL fore closure they not even mentioned while in sanction letter or terms of my loan sanction letter, but they want to get this from customer with force, other wise they don’t close the PL account, is so pathetic financial institute I have seen.
Please I request I every one to share this and make that bank doesn’t effect other customers in future.. there response and customer satisfaction is Zero I think.,. what a scrap bank, they don’t follow any process, there is no escalation point available in bank, all is customer care teams, they response is poorest of the poor.
You get so many calls from every where and they festere you always, I have sent mails many times, still who ever comes new will ask different mails every time,
If anyone looking for banking I would never recommend kotak. Looks to be an small bank with out customer strong policies, very week financial sector bank. no customer friendly!!! No customer savvy.. its false and fraud bank
Hi! Trust our officials have provided their final stand with regards to your concerns. ^Team Kotak
If anyone looking for banking I would never recommend kotak. not good customer policies, its only for making customer penalized, they don’t mention any service charges while sanctioning, but while go for fore closure they levy customer with all charges,
Its illegal and fraud, I recommend don’t go such banks with no value to customer and they have no strong policies towards customer welfare. recent times this is the one financial institute I have seen with out any values towards customer friendly..
no escalation point, all is customer care where they are not directive or decisive. Fraud Bank