| Name of Complainant | |
| Date of Complaint | January 15, 2025 |
| Name(s) of companies complained against | Spinny |
| Category of complaint | Automobiles |
| Permanent link of complaint | Right click to copy link |
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I purchased a car from Spinny on June 30, 2023. At the time of purchase, the car had a registered FASTag belonging to the previous owner, which was in a blacklisted state. Instead of deactivating it before selling the car, Spinny issued me a new FASTag linked to the chassis number instead of the car’s registration number. However, due to the government policy of ‘one car, one FASTag,’ the new FASTag was deactivated on August 30, 2024.
I attempted to get the new FASTag reactivated through the issuing bank but was informed that this would not be possible unless the older blacklisted FASTag was properly deactivated. I contacted Spinny regarding this issue in September 2024, as it is their responsibility to ensure that all paperwork and necessary account closures are completed when they sell a car. For months, they failed to address the issue and only sent me automated responses to my messages.
After escalating the matter, I began receiving calls from their representatives in October 2024, who assured me that a deactivation request had been submitted for the blacklisted FASTag. However, when I escalated the issue again in early December, a relationship manager was assigned to my case. To my surprise, the manager was entirely unaware of the issue, and I discovered that previous representatives had lied about submitting any deactivation request.
To date, I have not received any confirmation about whether or when the deactivation of the previous FASTag will take place. In the meantime, I have been forced to pay thousands of rupees in extra toll fees over the past four months, none of which is my fault.
Purchasing a car from Spinny has proven to be a huge mistake. It took them six months just to transfer the RC of the car to my name. This experience highlights a recurring theme with Spinny: an uncooperative customer support team and representatives who provide false updates on escalated issues. They neglect critical paperwork, and every process requires months of follow-ups, often with no resolution in sight.
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