| Name of Complainant | |
| Date of Complaint | October 10, 2019 |
| Name(s) of companies complained against | Snapdeal |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I have ordered Fila disrupter sneakers, Order ID: 31144632978 from SNAPDEAL company for online shopping , which was delivered on 10/9. The product was fake and didn’t even fit my size. I asked for a return and a courier came and picked it up on 11/9 and I got the return receipt that proves the parcel was collected back, attached below.
I got a message the same day telling we tried to reach out for a pick up. I called the contacted support and sent them all the details as asked. on 14/9/2019 they promised to slove the problem in 2 days. Nothing was solved. I kept contacting them. and I got 7 calls from their side and each time I tell the same story and they promise to refund the money and when I complain again I get another call like nothing happened. every call is about 10 to 20 minutes. meanwhile other people call to hear the same. The couriers keep coming e for 8 times the return date passed and the whole complain was dismissed.
I contacted them on all the stations: email, phone, Facebook and twitter. My amount paid is 2,914 rupees.
Image Uploaded by Radwa Elhassany:
Hi Customer,
We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We’ve noted the details and will connect with you at the earliest and help you out.
Thanks!
Team Snapdeal