| Name of Complainant | |
| Date of Complaint | June 11, 2020 |
| Name(s) of companies complained against | Snapdeal |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I have ordered a product from Snapdeal and prepaid the full amount (675rs) while booking it on May 3rd which is ‘Accu-Chek ACTIVE 50 SUGAR TEST STRIPS Expiry Mar-2021’ and they have updated me on 12th May as the product has been delivered which is incorrect. Below are the details related to the product.
Order ID: 35293641819
Suborder ID: 41156881856
Booked Date: 03-05-2020
Paid amount: 675rs
Reference number: 65388265
I am contacting Snapdeal from May 12th and following it regularly from then onward when they updated me as the order has been delivered which is incorrect as the product is not received by me or my family members/neighbors or any other known persons. I am seeing a general message reply from Snapdeal from last one month without any action like the order has been delivered by our courier and we are tracking the proof of delivery of your item and do allow us a few days to update you on this and is delayed due to corona lock down restrictions.
I have requested the below details from Snapdeal since they updated me as the order has been delivered from Delhivery Courier with tracking id 7269289336466 is delivered but no response for the proof of delivery or the details requested.
Dear Venkatadurgarao,
Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.
Regards,
Team Snapdeal
I am contacting the Snapdeal CC from May 12th onwards through email, replying through the app and have contacted even through WhatsApp but not able speak with any of your CC executive since you are not allowing us.
Every time i am getting the same reply like order has been delivered by our courier and we are tracking the proof of delivery of your item and do allow us a few days to update you on this and is delayed due to corona lock down restrictions.
It has been more than a month and still there is no reply for the proof of delivery or for the requested below details but you will continue to update as order has been delivered. I don’t know how to react when i am seeing it as a reply from last one month.
Delivered Executive Name:
Delivered Executive Mobile no:
Delivered Address details:
Date & Time of delivery:
Recepient Name who took the delivery:
Recepient Mobile NO who took the delivery:
Recepient signature who took the delivery:
Call me if you require any info from me on 9092484612.
I am still waiting for a proper response and resolution of my issue, can you please check and provide an update.