| Name of Complainant | |
| Date of Complaint | September 27, 2019 |
| Name(s) of companies complained against | Snapdeal |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Worst experience with Snapdeal, I ordered Kinoki Cleansing Detox Foot Pads worth rs. 175 on 16 Sept’19, Delivery will be done by 24 Sept as per snapdeal hence i booked the order now its been 10 days i ordered & yet not received the product.
Daily morning i am getting SMS that, today it will be delivering the product and at same day at evening getting SMS that unable to deliver, this is happening since last 4 days.
Now since 26 Sept i am getting call and SMS that you have Cancelled the order however i didn’t ask for any cancellation.
Customer care only raising complaint but no action yet taken, Delivery partner XpressBee – Mumbai is not available to deliver and number which i received 9082994582 is switched off since last 4 days,
My Complaint No 60748236, I spoke with Himanshu kashyap on 25 Sept & Manpreet on 26 Sept as per them they both belongs to Mohali Punjab Customer care,
I wanted to escalate the concern to Floor Supervisor but as per them Mr. Dilawer is busy on another call so i need to call back again, however i am more concerned with my product & thinking to quit shopping from snapdeal anymore.
Image Uploaded by Yogesh:
Dear Yogesh,
Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.
Regards,
Team Snapdeal