| Name of Complainant | |
| Date of Complaint | February 7, 2023 |
| Name(s) of companies complained against | Simplilearn |
| Category of complaint | Education |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hi Everyone,
I am facing an issue with the E-learning platform Simplilearn (https://www.simplilearn.com/).
I joined the “Data Analyst” course with Simplilearn on 26th Sept’22 for 54000/- and we have taken monthly EMI in my sister’s HDFC Credit Card.
On 28th Sept’22, a Simplilearn employee named Narendra Jena started following up for upgrading the course to the PG Program for 2Lakhs with a 25% discount. We have informed him we require time and won’t be able to confirm on the same day. He was insisting to join since the offer was only for 1 day. Later we informed him we are not interested, but then he informed us we can enroll today and can cancel within 7 days.
Thus we enrolled and on 30th Sept’22, we asked them to cancel the course.
Then there was confusion regarding the cancellation of both courses thus myself and my sister spoke to 2 people from Simplilearn and informed them to cancel. They agreed to the same and asked us to wait for 45 days. While we were speaking, one of the employees disconnected the call in between and misbehaved. He himself acknowledged that he has disconnected the call.
We have shared all these details with Simplilearn including misbehaving of their employee, but no response to date.
Again we started following up with customer care and we got a mail informing refund is not possible since it’s out of policy for the 54000/- course and the 2lakh course has been canceled. We called customer care multiple times to know the exact reason but they were informed they are not the concerned team and every time they are assuring the respective team will give a call back , but we haven’t received any single call even after multiple calls to customer care. Also, we have mailed them to share the call recordings if it’s not under the policy but for that also we are not getting any response.
Then on December’22, Simplilearn Employee Akanksha confirmed they will refund the money and another employee named Hivith started taking care of the issue. Later on, in January’23, when we followed up again they informed us they are unable to refund the money since we have raised a dispute for the transaction on HDFC bank and thus need chargeback withdrawal confirmation. Later we provided the same but no response from Simplilearn other than informing “we are working, will get back to you soon”.
Now the bank is charging 54000/- monthly EMI, we contacted HDFC bank but they have informed us to speak to Simplilearn for cancellation. Also, bank people are coming to our house for the repayment.
Request to please help us to get 54000/- refund urgently.
