Name of Complainant	prathima
Date of Complaint	October 30, 2022
Name(s) of companies complained against	Simplilearn
Category of complaint	Education
Permanent link of complaint	Right click to copy link
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I have reqistered for simplilearn course around May of 2022. The counsellor that time who is Sufiya begum assured me about the live class in the course and i was convinced with the same as the course costed less that is around 94000 only ( invoice attached ) the course is 6 months and hence there was 8 courses spread across and at start we were told that all the courses will be live class as per the audio which is believed as similar course my friend also taken in another platform . But as and when the course continued and was nearing to end the person that were present in live classes announced us that after 3rd course they are finishing the course and taking us to capstone project. i raised the query in the live class chat too but the counsellor dint provide any proper anwer . i raised many tickets #01365961, this ticket they have mentioned that as per recent update the course doesnt give live class and attached me self learning video. the proof is attached in herewith.

Attached is the few of many classes that simplilearn has failed to deliver the live class .

Simplilearn’s own brochure and brainwashing mail says that 8x higher live interaction, There was not even one.

170+ hrs of live online classes delivered by industry experts which was also not true only 110 hrs of live classes is delivered on total of 3 courses.

Simplilearn has not clearly mentioned how the self-learning videos are structured in their brochure which keeps the learner in shadow .

The LMS portal on the first 7 days are only focused on orientation session and the subsequent update fails to clarify which courses are live and which self-learning courses.

upon raising many tickets and asking many questions and calls one leaner assistant has given me a Programming basic and Data analytics course with python which was also not fulfilled by Simplilearn up until i raised it in the mail.

And finally, the part where Live class proof is asked. Simplilearn has tried framing all of its syllabi in such a way that learners wouldn’t be clear about what courses are on live classes and self-learning. The learner assistant the program counselor, not even one person has a clear idea about the courses and their importance and has been charging heft money for the same.

So the 2 invoices that I have added in the attachment include May 30 live class invoices where Simplilearn has given in writing about live classes being 180 days (Sat and Sunday Only course ) and not even 50 days, of course being completed in the LMS. Remaining all courses are marked 100% by Simplilearn itself without me touching those courses and the invoice also mentions that self-learning courses are for lifetime but now the course going to expire in 20 days.

As mentioned in the elective live class syllabus both the live classes were not conducted Simplilearn has marked the course 100% already and the full access is going to be completed in 20 days even after paying that much money and Simplilearn giving in about lifetime access, they are now stopping the full access by 20 days.

With all this being said and shown as proof, I demanded 70% of my money which is 65912 rs as a payment refund as only 3 courses are being conducted live by Simplilearn for this PGBA course through email and i demand Simplilearn to stop my loan immediately with liquiloans as i have already paid 4 months of my EMI for the course.

After taking this much stress mentally and collecting this much proof , Simplilearn is only now telling about extended the program that i am eligible for already as per their invoice and their syllabus.

It is a huge fraudulent activity from Simplilearn. I request my money back as this whole process is now very stressful mentally and financially for me . I expect a education and they have denied it after putting me under loan and now putting me a huge mental stress.

I am escalating it to consumer forum online with the expectations of justice and im attaching all the proofs herewith.

PS: i can only attach one image . I will give you all the proofs , kindly contact me through mail for the same.

Image Uploaded by prathima: