| Name of Complainant | |
| Date of Complaint | December 20, 2018 |
| Name(s) of companies complained against | Idea, Vodafone |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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This complaint is regarding logic behind this process of Sim validity recharge policy.
All my family members are using Idea and Vodafone numbers only
On my dad’s number XXXXXXXXXX I have main balance of 125 which is recharged on 9th Oct 2018. Now the incoming and outgoing on this number has been blocked. If I call customer care service, the executive says we have to recharge for 35 odds to reactivate the services as its some new policy implemented by Trai 15days before.
Now I have below questions to you.
1. Where is the notification advertisement or details in media to reach the layman.
2. In India 70% people don’t know anything other than red and green button on the phones. How can you expect them to read the service messages sent by you to know some new policy. Have you called every customer and tried to explain them about your new policy.
3. My main balance is there before the policy is implemented, how can you impose the new policy on existing balance which is highly unacceptable.
4. How can you stop the incoming and outgoing services without any proper information, on what right have you stopped my services.
5. Recharge of 35 with days validity and if not used again I have to recharge my number to make a single call also, what are you trying to enforce on customers.
This is completely a controlling on basic human rights.
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