Show delayed by half hour without any intimation and two lifts weren’t working

Name of Complainant Prerna Solanki
Date of ComplaintAugust 14, 2023
Name(s) of companies complained against ,
Category of complaint Entertainment
Permanent link of complaint Right click to copy link
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Text of Complaint by Prerna Solanki:

Our show was scheduled for today at 10:55 pm qt Suburbia theatre in Bandra west. We paid 200 rs extra convenience fee for booking and after traveling so much & reaching at the theatre location we got to know that the show was delayed by half hour. On that both the lifts weren’t working & we had to climb 3 floors with old age people & a pregnant lady. It was very disappointing & worst experience.

There was no support & it was a hopeless situation. We want complete refund of all tickets with convenience fee as this is completely illegal to change timings without informing

Image Uploaded by Prerna Solanki:

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