Name of Complainant	Varij Khandal
Date of Complaint	June 23, 2022
Name(s) of companies complained against	JIO mart
Category of complaint	E-Com & Retail
Permanent link of complaint	Right click to copy link
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Respected Representative,

This mail is to inform that I faced a serious issues with the Jio Mart policy through which I have to suffer even if the mistake is done with their end also. Here’s the brief of the whole scenario, the last order which I had placed on the JioMart app was missing 2 items when I got the products delivered, and even in the Invoice there was a “C” written next to the items that was not delivered. I thought “C” means they will credit the same amount to my source account. I waited for a week, but when I realised that there is no refund till date, I called to the customer care and Explain the whole situtation that the item was missing and even I didn’t get any refund too. The customer care executive person told me that we can’t do anything related to this because the window is closed now. You have to lodge a complain within a week after that we will not refund any amount in any case.

Now my question is
1. Its Jio mart mistake that they took the order from my end and also took my money for same but the item was missing.
2. In invoice bill there is written “C” next to the item which was not delivered. What is the meaning of “C” how could I know? I thought “C” means AutoCredit (thats means they will automatically credit my account with the same amount).
3. They took my money and making some non-sense policy that, If I can’t raised the complain within a week then they don’t refund my money. They are fooling the their user end.
4. If there is any accident or death will happen will happen to the user end and they are not able to raise the complain then they will not refund their money after that. Is this a right policy?
5. If I paid the full amount to this ecommerce company and they are not able to send the item, then why don’t they are not paying penalty to the customer because they took their TIME and MONEY too. How could they make non-sense policy with our money.

My main motive to raise the concern are I want my refund i.e Rs 227, the item which I didn’t received and they should change this 7 days policy because they can’t tell us that within 7days we can refund after that we can’t do anything. Because of this policy, JIO-Mart is making looting their customer.

PFA, of the order invoice number and other details below,

Customer name: Varij Khandal
Order no.: 16542780410232911A
Order date 3rd June 2022
Delivery date 4th June 2022
Total Amount : Rs 1539
Total Item: 27

Item I received: 25
Amount I want of the missing item: Rs 227

Image Uploaded by Varij Khandal: