| Name of Complainant | |
| Date of Complaint | December 7, 2022 |
| Name(s) of companies complained against | Jio Fibre |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Sir,
I was deceived by your installation executive by selling post paid connection interpreted as prepaid connection to me. I am assured by Jiofibre customer care team to suspend the same wihin 24 hours and no charges imposed on daily burn rate to this plan after suspension. Further assured to reimburse the entire amount to my saving account.
I am currently using my old plan and not using postpaid connection any more as the modem has already been removed by your team.
Please suspend immediately as the services of postpaid are noore available at my premises
Vineet Sood
———- Forwarded message ———
From: Vineet Sood
Date: Tue, 6 Dec, 2022, 4:02 PM
Subject: Grievance
To:
Dear Sir
I am having a JIOFIBRE prepaid connection.
On 04/12/2022 I contacted your official Mr. Amit 6398501655 to know the charges of additional set up box with this connection.
Mr Amit called me back to get in touch with Mr. Sachin Kumar 9335099539(mob).
Mr. Sachin told me to surrender the old Prepaid Jio Fibre Plan as the set up box could not be provided with it and purchase a new prepaid plan of three months Rs999 + GST. Mr Sachin continuously followed up for the ID verification and payment. I trusted him and paid Rs3536.46 thru UPI payments dated 04/12/2022. Before going for this plan I asked him repeatedly for a prepaid plan but he is in the habit of petty incentives by mis-selling and hiding information from customers.
After facing some technical issues with the new no your technical team member Surabh Chauhan 8077198872 apprised me of the mode of plan to be post paid.
As a consequence of the above situation I firstly uninstalled and again reinstalled my old JIOFIBRE connection.
Secondly thru your customer care executive I raised the service request to uninstall and remove the post paid connection and service request no SROOOO1FSGZY dated 06-12-2022 has been created for removal of post paid connection and refund of amount.
Once again I request you to Immediately uninstall postpaid connection no 1353134098 and process my refund at the earliest without delaying the matter preventing any loss.
I will process the legal case for any monetary loss to be recovered from Mr. Sachin Kumar (mis selling of product/hiding of information for which leaflet bearing his stamp is sufficient evidence along with transaction messages)
I trusted you for the past two years but this time faced a lot of inconvenience.
Thank & Rgds
Vineet Sood
9897276712
The mail system
: jio.com
———- Forwarded message ———-
From: Vineet Sood
To: jiofibrecare@jio.com
Cc:
Bcc:
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