Seller not letting me cancel and not returning money despite delay from their end

Name of Complainant Rimpy
Date of ComplaintApril 11, 2024
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Rimpy:

I ordered saree online from Devi Boutiquez .Instagram handle shared below.https://www.instagram.com/devi_boutiquez?igsh=MXhyNmxkaGU4anoxaQ==

Their email is deviboutiquez@gmail.com.

Their dispatch policy is 2-3days but they didnt dispatch my order on time. I needed it for an important event but because of delay i wont be able to wear it and hence asked them to cancel my order and return money. But they are not issuing refund. Had the order been dispatched, i would not have asked to cancel. But despite delay from their end, they arent refunding money.

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Seller not letting me cancel and not returning money despite delay from their end

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