| Name of Complainant | |
| Date of Complaint | October 2, 2021 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
Dear Flipkart Team,
This is Devesh Sharma from Dev venture.
We are a well-known brand and have been selling on Flipkart for almost a year.
Recently we have faced an issue of suspension of our account due to fraudulent activities as per Flipkart.
REASON – SELLER FRAUD
Steps to reactive your account-
Your account was found to be involved in fraudulent activities against customers/Flipkart. As this is a violation of our terms o[censored]se you will not be allowed to sell on the platform.
We also raised tickets regarding the above and did not receive the satisfactory response from your end.
Reference Number: IN2109081759415488902
The typical response that we received is as follows:- we have also attached SS below for your reference.
We have all of the documents with us for verification.
As we have not done any fraudulent activity and not been involved in any linking of seller fraud accounts, we have a right to know the following:-
1) What does linking of account to another suspended seller account mean?
2) We would like to know which account we have been linked with?
3) Details of violation of the terms that are done from our side?
4) We would like to know the exact reason for the suspension. Directly deactivating an account is not a solution and affects our business very badly.
Requesting you to please check the above case as we are genuine seller/ brand owners and have not done any fraud.
We have been trying to contact the flipkart team in every possible manner to resolve the case for almost 20 days.
If we do not get satisfactory answers, we will only be left with filing RTI CASE.
Looking forward to your assistance.
Devesh Sharma
Dev venture
