| Name of Complainant | |
| Date of Complaint | October 10, 2023 |
| Name(s) of companies complained against | Amazon |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I have purchased a Seller Fulfilled product but I had to place a return request for the product. Seller has approved. As it is a seller fulfilled I have to do self shipping.
Amazon has a policy for self shipment: https://www.amazon.in/gp/help/customer/display.html?nodeId=202111950
Shipping Cost Refunds policy here- https://www.amazon.in/gp/help/customer/display.html?ref_=help_search_1-1&nodeId=202111770&qid=1629955220392&sr=1-1
Now Seller and amazon is denying to refund self shipping charges. But it is clearly mentioned here that amazon will refund it.
I have email from amazon saying that I will receive my self shipping charges in my Amazon pay balance.
Can you please help me in getting this refund?
