Seeking refund for an Online order, received wrong product with worst quality

Name of Complainant Veerendra Kumar Achanta
Date of ComplaintNovember 13, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Veerendra Kumar Achanta:

I have placed a COD order of “(PACK OF 2)Utility Ix9 Pants Trousers Rip Stop Work Outdoor Techwear Hiking”. Received the product and I have Paid through phonepay to the E-KART person.

Order number : fnzd15042
Ordered at: 2023-11-07 10:37 AM (GMT+5:30)

But the product I ordered and the product I received were completely different. I received some kind of jeans trousers of kids size with worst quality.
I would like return the product and need my money back. Please do the needful to refund my money.

Money is paid using phone pay with following details
UTR: 331702349309
Transaction ID: T2311131353297114639196

Regards,
Veerendra

Image Uploaded by Veerendra Kumar Achanta:

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