| Name of Complainant | |
| Date of Complaint | March 14, 2021 |
| Name(s) of companies complained against | Vodafone idea |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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For the past 4 months i am being charged extra money for a service that I have not activated. Upon asking for details, the customer care executives say that it is a third party service and they do not have any details about it. Three questions that they can never answer are:
- If the service is a third party service, how is the amount being added to my bill without any payment authorisation?
- If Vi does not have any idea about who provides the services, how do they charge GST for it?
- If i have activated the service by placing a request, where is the communication for the request?
Please note: The service gets activated exactly 10 days before billing every month. It always gets activated at late hours between 1 and 3 am so that the customer doesn’t notice it. On my previous call with a customer care executive, I was assured that the service has been blacklisted and the next day it was activated again.
I have decided to port out of Vi, but for all the other users, please be vigilant as there is a large scam at hand. The number from which the activation message comes is 54300.
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