| Name of Complainant | |
| Date of Complaint | October 11, 2023 |
| Name(s) of companies complained against | Broomees India |
| Category of complaint | Utilities |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Full advance for providing domestic help taken and no person has stared work even on Day 12, leaving senior Citizen customer to source help locally .Now denying the refund on no grounds. Founder Mr. Vaibhav Agrawal also contacted but to no reason/rationale end. No service provided even after 12 days and falsehead spread through Ms Reshma (Onboariding Manager), Ms Sanoj (Relationship Manager), Mr. Luv (Grievance Manager). Despite numerous calls, email, everyday I was told worker will start from next day. After waiting for 8 days the person assigned never showed (its been 4 days since that also) up and now Broomees is claiming they were sent back by us. CCTV footage and Gate entry clearly indicates no one came and this clearly is the modus operendi of Broomees to dupe customers by harassing them into leaving advance money since they have no staff to assign and claim falsely that worker was sent back by customer, who have by good intent paid full 6 month subscription advance on Day 0 itself.. Amount of Rs. 4800 charged and not even 1 day of service received.
Image Uploaded by Smitarekha Rai:
Totally agree !!
Broomees team are highly unprofessional and have pathetic service. They send the maids who runs off after a day or two and there is no way to connect with them until late morning.
They have NO refund policy but they violate their own Terms & Conditions asking us to pay the subscription fees before sharing the maids profile. According to TnC, the profiles will be shared and finalized first and then the amount has to be paid.
Moreover, if we don’t like the profiles, they consider this as a replacement to share the another one. In that case, what is the point of sharing the profile at the first place. It’s a gimmick and fooling the people for their money to bloat their revenues.
Did anyone had any success complaining against them? They took a subsription fee of approx RS 12000 ffor an year and provided cook for just 135 days. Now they says my subscription has expired and not extending or refunding money. Is there a way to raise this collectively at a higher forum? The run scams and publicise their SharkTank appearance and loot people.