| Name of Complainant | |
| Date of Complaint | April 16, 2023 |
| Name(s) of companies complained against | SBI credit card |
| Category of complaint | Banking |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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My credit card bill payment due date was 11th April. I did pay the bill on 9th April itself which is already 2days prior to due date. On 11th of april i got a auto debit transaction of due amount from my account and same day it got reverted back. Again on 12th of april i got charged a sum of 500rs in the name of dishonour fee. I did call customer support and spoke to Rupali named lady she did exaggerate unnecessarily but was not able to clarify the charges all the excuses she gave i did just ask her to show me the same mentioned on the welcome letter from the bank when i received the card and none of her useless reason is mentioned on welcome note from bank. She was saying that sir i am stating the reason but all i wanted was the reason in written form mentioned on website or welcome note from bank. Atlast she said since i can’t revert the charges as you are new customer if you have been an old customer i would revert the charges as a goodwill customer. I do have all the recordings if not resolved i will physically file a consumer complaint.
Image Uploaded by Saif Ali Khan:
Hi Saif, we regret the inconvenience. Kindly write to us at sbicard.com/email with a brief summary of your issue, and the reference number1173228.