Roll over data vanished

Name of Complainant Shrikant Patwardhan
Date of ComplaintMay 24, 2020
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Shrikant Patwardhan:

Just give you background, this issue open more than 2 months.
Not getting justification & for current period i am in trouble. I spend more than 8 hours by talking diff person.
In subject line provided numbers. I hope you can take action on priority.
Also attached evidence from Airtel App.
This case become personal & let me know your independent investigation for final conclusion or involved relevant party.
If I am gulity, then saying sorry to Airtel I will discontinue with Airtel which I had relation 12+ years.
See below 3 points for your review & trail email.
> Monthly plan increased 199INR to 250INR then INR225. Airtel accepted mistake & giving me waive of between 250INR & INR225 amount.
>Waive off given however data roll over vanished & not accepted by saying I am lying when plan change not raised concern. GB150 approx lost.
>Now this case become personal, they vanished current month data rollover 30GB & trying to give me mental toucher. Misbehave & wrong information given me.
I am happy to discontinue with Airtel, if Airtel don’t want 12 year + relation.
Appreciate if your quick response.
Patwardhan
9545459600

Image Uploaded by Shrikant Patwardhan:

Roll over data vanished

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