| Name of Complainant | |
| Date of Complaint | September 26, 2021 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Banking |
| Permanent link of complaint | Right click to copy link |
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I Have recharged my phone number 903411213 on 23/07/2021 through airtel thanks app through ICICI Bank net banking amount of Rs.574 debited from my account but recharge not done and the amount also not revert to my account.
I have contacted to customer care number and also sent mail to airtel.but there is no response or solution of the matter.
I have mailed to ICICI Bank and complaint to banking ombudsman. Answer from there is that Bank has paid money to airtel company. So you are requested to solve this issue as soon as possible and revert back my amount debited from my account with the compensation of harassment to me from last two months. Details of payment from ICICI Bank account to airtel are in the mail sent from the bank to me. The mail from ICICI Bank is attached for your reference.
Thanking you,
Anil Kumar
903411213
Dear Mr. Kumar,
We write with reference to your complaint 202122016010294 dated September 13, 2021 at the Office of Banking Ombudsman, Delhi with regard to the concerns raised pertaining to Bill payment transaction.
The Bill payment transaction amounting to Rs. 574 done on July 23, 2021 via payment ID 000166354158 was successfully processed and forwarded to the Aggregator on the same day .
Based on the current complaint regarding, the amount debited. But not credited to beneficiary, we had taken up the matter with aggregator (PayU India) and they have reverted stating that the said transaction is successful and the funds have been remitted to the merchant – airtel8/har/prepaid via PayU ID : 13625798561 and Transaction ID : 833053478327744
We request you to coordinate with the merchant for further resolution with above reference numbers.
We trust the above clarifies the concerns raised by you.
We have referred the case details to our Internal Ombudsman of the Bank (Appointed on the directive of Reserve Bank of India to look into the complaints), who has examined the case and expressed that the reply being given by the Bank’s internal grievance mechanism is in order.
We affirm that ICICI Bank at all times acts with diligence, in good faith, and in no manner prejudicial to the interests of its customers.
Sincerely,
Suresh R.
Manager – Service Quality
