Name of Complainant	Vikas Sood
Date of Complaint	March 1, 2021
Name(s) of companies complained against	Airtel
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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Dear Sir,

As per below mail please note the following :

• Advance rental plan of Airtel X-stream Fiber ID 012446487991_dsl is auto-renewed on 27-JAN-21. ( mail confirmation in appended mail)
• Details of account are – Landline no. 0124-4110168 , CAF No. 0124- 2411722, Account No. 7040115009
• On 03^rd of February , I along with my wife had  visited airtel showroom at Sector 15 part 2 and met Mr. Aman.
• We had asked for transfer of  billing name to My wife’s name ( Shalvi Sood)
• Aman had advised us to close existing account and apply for new Plan under name of Mrs. Shalvi Sood.
• The same was acknowledged and confirmed by us and initial formalities for account opening were conducted at the show room by Mr. Aman
• On 05^th Feb’21 at 10:59 pm, payment was made for Rs 2828 ( in old no. 0124-4110168) – successful
• On 06^th Feb’21 at 19:53 pm, payment was made for Rs 2828 ( in CAF No. 0124-3031454) – wrong CAF communication by executive- successful
• On 06^th Feb’21 at 20:10 pm payment was made for Rs 2828 (in CAF No. 0124-3013454) – successful

Now following is required :

• Reversal of payment received on 05^th Feb’21 at 10:59 pm for Rs 2828 ( in old no. 0124-4110168)
• Reversal of payment received on 06^th Feb’21 at 19:53 for Rs 2828 ( in CAF No. 0124-3031454) – wrong CAF communication by executive
• Closure of account 0124-4110168, CAF No. 0124- 2411722, Account No. 7040115009.

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