Returns not picked and No refund

Name of Complainant Adi
Date of ComplaintJanuary 2, 2021
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Adi:

I have ordered two Spykar jeans from Paytm Mall website.  Order number:12393368071

Because of the size issue( i guess products are not genuine) I placed return request. Its been a month now, no return pickup happened. and no refund of money. Customer care number does not work. There is no proper means to communicate to customer service.

when i sent message to paytm mall in twitter, they are asking for 6 images ( all angles of the product)  shared the images, but no response. This is rediculous.

Image Uploaded by Adi:

Returns not picked and No refund

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