Return Request Rejected (asking for Aadhhar Card or PAN Card)

Name of Complainant Dr. Rajen Haldar
Date of ComplaintOctober 24, 2020
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Dr. Rajen Haldar:

This is regarding order no. OD119875460466136000

I have ordered Raymond Regular Fit Men Beige Trousers, Size 36. However I received larger size. So, I requested for return for three times and all the time they rejected it. Following are the IDs:

Refund ID: 12101994427249310200
Refund ID: 12201991919647016670
Refund ID: 12201989918293078167

Reason for rejection as per their letter is that I had not provided my Aadhar or PAN card photocopies.

Why should I submit my Aadhar or PAN Card with Flipkart,  although I have provided my Voter Id and my Employment ID.

I have communicated with customer care several times through telephone and chatting regarding the matter. Although they promised many times to solve the issue, yet nothing happened.

Please look onto the matter.

Image Uploaded by Dr. Rajen Haldar:

Return Request Rejected (asking for Aadhhar Card or PAN Card)

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