Name of Complainant	Saurabh Shukla
Date of Complaint	October 14, 2018
Name(s) of companies complained against	PAYTM MALL
Category of complaint	E-Com & Retail
Permanent link of complaint	Right click to copy link
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Regarding Order no 6220444686 : American Tourister Soft Luggage- Blue.
I purchased a product from Paytm Mall. It was defective, its lock was defective. I filed a return for the product but the seller cancelled the return stating that the request was not under thier policy. My only fault was that i filed it as Not satisfied with product in place of Defective product. It happened as i was in a hurry while doing so.
Now the defective product is not being returned and my Rs.3600 (approx.) is stuck.
I tried to contact their customer care. I was put on hold for 90 minutes and other short duration (73, 33, 54, 20 minutes resp.) in the last 3 days and believe me no one ever turned up on the call..
Please help.
I’ve raised a request with paytm but they are non responsive. Query Ref no: 90564234
Name : Saurabh
Contact : 9889181011 / 9415887764
Email : saurabhshukla990@gmail.com

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