return option not generated but return rejected

Name of Complainant SURAJIT MUKHERJEE
Date of ComplaintSeptember 15, 2022
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by SURAJIT MUKHERJEE:

This case is related to my niece
Order I’d OD225796551657011000. American eagle outfitters jeans amounting to rs 4999 The order was delivered on 26/08/2022 on the basis of OTP. But unfortunately it was not marked in the status as delivered & upto 5/09/2022 it was shown as ready to ship.for that reason no return option was generated. & From 26/08/2022 several complaint was raise through your customer care representative of Flipkart. They always mentioned SINCE 26/08/2022 that not to worry it will be resolved within 48 hours. But on 6th September suddenly found that seller has rejected return option due to expiry of return date. But after delivery it was shown as ready to ship until 5 th September. I am complaning since received the material on 26/08/2022 for creating the return option so that I can return the material due to size fit issue. In this context i already send more than 15 mail to FLIPKARTr greivance team & also contacted customer care teams for disposal the issue by creating return option in TANIA PAULS order section. Kindly look into the matter & may kindly dispose my greivances by refunding the amount of rs 4999 after collecting the materials. With regards surajit mukherjee

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return option not generated but return rejected

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