| Name of Complainant | |
| Date of Complaint | August 8, 2023 |
| Name(s) of companies complained against | Nykaa |
| Category of complaint | Home & Garden |
| Permanent link of complaint | Right click to copy link |
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I had purchased a carpet from Nykaa on the 6th of July and because I didn’t like it because it was merely a rug, I placed the return request right the next day i.e on the 7th of July. The executive came to pick up in a day or two but he didn’t pick up stating that it’s a big item and he would need a bigger vehicle for it. I contacted the customer care and they said we’ll send the executive again. The next time he came after 2-3 days and said that he isn’t feeling well and he won’t be able to take it. I again contacted the customer care and told the same thing. This time I was told itll be picked up in 48 hours. Nobody came to pick in the next 48 hours. I called up again and a girl answered and she was rude to me. She said that itll take another 48 hours. Nobody came again after that. Again I called up and this time I was furious and I was made to talk to a senior and he assured me that in the next 48 hours a bigger vehicle would be sent and the carpet would be picked up. The next day the pick up person came and he said that we were never told about a bigger vehicle. I cannot take it as I’m on a bike. Again I called up the customer care and again the same story. Today is 8th of August. It’s almost a month and the return hasn’t been picked up. What have you thought of your customers. Nobody is this free to keep calling you every two days to get their item picked up and that too in vain. Have shopped on other sites as well and the return process is very easy and customer friendly. Nykaa’s customer care is pathetic I must say. I want my item to be picked up and the refund to be initiated instantly. Update: Today on the 8th of August, I called the customer care thrice and asked the executive to connect me to the manager. After placing my call on hold for good five minutes, they disconnected the call and didn’t connect me to the manager.
Sucheta Arora
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