Return is not approving and misguiding customer by flipkart

Name of Complainant SURYA NATH DIXIT
Date of ComplaintMay 4, 2022
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by SURYA NATH DIXIT:

I had raised a return request for wrong item which was delivered to me. Item description which was mentioned in the flipkart site was different and i received the item with wrong size. I had raised multiple return request and it was cancelling because they were asking to provide ID proof via email and in email PAN card option was there and i had submitted the same but again they started saying no we need Aadhar card, so again raised a request and submitted the Aadhar card and all wrong product/item photo to them, now again they have cancelled the request and when you call them they use to say please raise a new return request with correct reason , even last 2 request raised by their Customer care executives and they are saying wrong and when you call customer care they use to put my call on hold for 10 mins and disconnect automatically.

ORDER NO: OD124716536137086000
Item Delivered on: 24th April
1st return request raised on: 25th April
Last 5th return request on : 1st May

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