| Name of Complainant | |
| Date of Complaint | August 31, 2022 |
| Name(s) of companies complained against | Ajio |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hi,
I ordered Arrow blazer size 40 on Ajio app and paid rs.2625 on Aug 7,2022.
Since it was one size small ,I opted for return .
For returning the previous one,it was the worst experience i faced in ajio.
1. No one called me to attempt for return.But they directly updated in app saying attempt made.(note:my home is in extremely prime location,they would have directly come and pick the order,but never happened)
Waited for the next attempts on app app.happened sane andReturn closed.2.called customer care and told the issue,they asked me to raise return request again.Done,same thing happened again.called customer care andthey logged a complaint on this and meantime told me to wait for the next attempts.3Yesterday (sunday) 8 pm ,i received a call for the complaint,but i didnt notice since its off day for me.Now the return window is closed and complaint solution is resolved .
Questions:
1.why ajio is showing partiality for delivery and for return.
Delivery is fast and return is not happening.
2 Why the call regarding complaint is being addressed on sunday night 8pm around.
3. Now ,the return window is closed because of the irresponsible behaviour on your end.
In wait time only, return window closed.
I want to return and get my money back.
Attached the product images.
Do the needful.I have all the proofs of the mails i sent so far to costumer care
