Return and replacement of product

Name of Complainant Shreyashree
Date of ComplaintOctober 31, 2021
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Shreyashree:

I had ordered Titan traq watch of Rs.7999/- from Amazon which was delivered to me on 22nd October, 2021. Since, I did not like the product i asked for replacement of that watch with Titan Regalia watch of Rs.7495/-. But Amazon says that this replacement cannot be done and I am being forced to use the product which I don’t want to. This is pure harassment from Amazon and no customer satisfaction from their end.
I am not asking for refund of money but replacement of product with same value. Kindly help me out with replacement or refund of money as early as possible.

Image Uploaded by Shreyashree:

Return and replacement of product

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